Refund policy

In Person Programs, Workshops and Events: Refund requests for any reason for any in person program, workshop or event must be requested a minimum of 2 business days prior to the event start.

Refund requests due to injury or illness will be provided at a prorated amount.

Online Programs, files downloads and Resources: Fees are due in full prior to the course start. Due to the nature of the program content distribution, all online programs are non–refundable.

A $20 administrative fee will be charged on all refunds, no matter the nature of the request.

Any unused or missed sessions are at the sole discretion of the registrant and thus, are non-refundable.

Switching Classes:

At KFW, we pride ourselves on our expert coaching and quality sessions, every session! We aim to provide our members with one-on-one motivation and feedback during their workouts. 
Because of this, we have a strict guideline for the maximum number of members in each program, to ensure we are always meeting our quality standards and providing our members with the best experience possible. 
We train our coaching teams across all divisions to get to know members, their unique goals, and facilitate an intimate group atmosphere during session blocks. Because of these strict quality standards, members are not able to exchange classes outside of their scheduled sessions.

Weather Policy:

Our weather policy for outdoor KFW FitCamp®️ is “rain we train, storms we reschedule”. This means that in the event of rain, our sessions will continue as scheduled. In the event of a storm, the session will be rescheduled. Members will be notified 2 hours prior to the scheduled start time if a session is cancelled.

Our weather policy for outdoor KFW StrollerFit is that in the event of inclement weather (heavy rain, snow etc) the session will be rescheduled. Members will be notified 2 hours prior to the scheduled start time if a session is cancelled.

We will make every effort to rescheduled cancelled sessions due to weather at a time, date and location that serves the majority of participants. All members will be notified of rescheduled sessions. 

OTHER POLICIES

KeepFit Women and all KeepFit Women licensee owners reserve the right to change the class schedule (location, day or time) on occasion when the need arises. Although KeepFit Women makes every effort to maintain a consistent schedule, there are times when adjustments to the schedules are unavoidable. We appreciate your understanding

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